The retail industry is blending the best of in-store and online shopping into a ‘phygital’ space. There is a push towards omnichannel, grabbing real-time insights on everything from customer chats to stock checks.

Retailers must oversee multisite operations efficiently, move towards preventive maintenance, and ensure seamless integration across systems, from technical support to financial planning. This shift demands reimagining stores into smarter, more responsive spaces.

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